Terms & Conditions of Service

2. Role as Independent Travel Intermediary & Non-Governmental Disclaimers

3. United States Seller of Travel & Consumer Protection Disclosures

4. Client Eligibility, Representation & Prohibited Conduct

• Age Requirement: You must be at least 18 years of age (or the age of legal majority in your state of residence) to book services or enter into binding agreements with us.
• Accuracy of Records: You represent and warrant that all personal data, identity documentation, passport copies, financial disclosures, and employment records submitted to us are 100% authentic, lawful, current, and truthful.
• Zero-Tolerance Fraud Prohibition: Submitting fabricated bank statements, forged company letters, counterfeit identity cards, or stolen credit cards is strictly prohibited. Engaging in identity fraud constitutes a federal crime under United States law (18 U.S.C. § 1028) and applicable federal fraud statutes. Any suspected fraudulent activity will result in immediate service termination without refund, notification to diplomatic visa authorities, and reporting to federal and international law enforcement agencies (including the FBI, US Department of Homeland Security, and international authorities).
• Professional Decorum: Verbal abuse, harassment, discrimination, or threats directed toward our staff or affiliates will cause immediate account suspension and cancellation of active services without liability.

5. Booking, Pricing, Currency & Fair Credit Billing Compliance

• Upfront Price Transparency: We operate in full compliance with Federal Trade Commission (FTC) guidelines regarding fee disclosures. The service fees displayed on our website or quoted by concierge represent our official administrative and consultation rates. Statutory government visa fees and diplomatic center charges may be collected on behalf of sovereign authorities or paid directly by the client at the biometric appointment.
• Currency & Conversion: Prices may be quoted in British Pounds Sterling (£ GBP), United States Dollars ($ USD), or Euros (€ EUR). Where payments are processed across international currencies, real-time banking foreign exchange rates and card issuer cross-border transaction fees apply.
• Approved Payment Channels: Payments must be remitted via approved payment gateways (major credit cards, debit cards, authorized wire transfers). We do not accept unverified cash deposits or informal payment channels.
• Fair Credit Billing Act (FCBA) & Chargeback Protocol: Under the US Fair Credit Billing Act (15 U.S.C. § 1666), cardholders hold statutory inquiry rights. However, before filing a credit card chargeback or dispute, you agree to submit a formal written inquiry to info@schengenholidays.co.uk allowing our compliance desk 7 business days to investigate. If an unauthorized or bad-faith chargeback is initiated for services verified as delivered, Company reserves the right to pursue full recovery, statutory interest, and collection costs.

6. Cancellations, Modifications & Supplier Penalties

• Supplier Binding Policies: All airline flight reservations, cruise charters, rail passes, and luxury hotel suites are strictly governed by the cancellation policies established by the respective Suppliers. Non-refundable promotional airfares and discounted luxury suites cannot be canceled for refund once issued.
• Written Cancellation Notice: All cancellation requests must be submitted in writing via email to info@schengenholidays.co.uk. The date of receipt by our server establishes the effective cancellation timeline.
• Modifications Within 7 Days: Itinerary changes or appointment reschedule requests submitted within 7 days of scheduled appointments or travel dates are subject to Supplier change penalties plus a standard 20% Dream Routes administrative processing fee. Changes depend upon real-time availability and cannot be guaranteed.

7. Comprehensive Refund Policy (Visa & Travel Concierge Services)

8. Consular Sovereign Immunity & Visa Outcomes Disclaimer

• Sovereign Consular Discretion: The determination to grant, reject, delay, or modify an entry visa is the exclusive, unreviewable sovereign prerogative of the respective national embassy, consulate general, or immigration authority (in accordance with sovereign state laws and the Schengen Visa Code).
• Zero Outcome Guarantee: Dream Routes guarantees professional document auditing, verifiable reservations, and priority appointment booking assistance; however, WE DO NOT GUARANTEE THAT ANY VISA WILL BE GRANTED OR ISSUED WITHIN ANY SPECIFIC TIMEFRAME. Consular processing times are outside our control.
• Border Entry Discretion: The possession of a valid visa does not confer an automatic right of entry. Border control authorities (e.g., European Border Police, US CBP) retain statutory authority to deny entry at ports of entry if entry requirements are not satisfied upon arrival. Dream Routes is not liable for border entry refusals or deportation expenses.

9. Passports, Travel Credentials & Traveler Responsibilities

• Six-Month Validity Rule: You are solely responsible for ensuring that your passport remains valid for at least six (6) months beyond your intended return date from international destinations and retains at least two blank consecutive visa pages.
• Travel Authorizations (ESTA, ETIAS & Transit): You are solely responsible for acquiring necessary electronic travel authorizations (such as US ESTA, European ETIAS, or international electronic travel authorizations) and any applicable airport transit visas for connecting flights.
• Airline Conditions of Carriage: Flights booked through or with our assistance are subject to the Montreal Convention and individual airline Conditions of Carriage. We are not liable for flight delays, involuntary re-routing, equipment cancellations, mechanical strikes, or baggage loss.

10. Communications Consent & Telephone Consumer Protection Act (TCPA) Notice

11. US State Consumer Privacy Rights & Global Data Protection

12. DISCLAIMER OF WARRANTIES (US UNIFORM COMMERCIAL CODE STANDARDS)

13. LIMITATION OF LIABILITY (US LEGAL STANDARDS)

14. MANDATORY BINDING INDIVIDUAL ARBITRATION & CLASS ACTION WAIVER (US FAA)

15. Intellectual Property & DMCA Copyright Policy (17 U.S.C. § 512)

16. Client Indemnification

You agree to defend, indemnify, and hold harmless Schengen Holidays Ltd, Dream Routes, its affiliates, directors, officers, agents, and employees against any and all liabilities, claims, losses, damages, fines, expenses, and reasonable attorneys' fees arising from or related to: (i) your violation of these Terms; (ii) your submission of forged, fraudulent, or inaccurate identification, financial, or visa documentation; (iii) your breach of any third-party supplier agreement or air carrier contract; or (iv) your violation of any sovereign state immigration law or border regulation.

17. Governing Law, Venue & Severability

• United States Transactions: For clients located in or residing in the United States, the arbitration provisions of these Terms are governed by the Federal Arbitration Act. To the extent court intervention is permitted under Section 14, non-arbitrable legal claims are governed by the laws of the State of Delaware (without regard to conflict of laws principles), subject to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, or your resident state where mandated by consumer protection statutes.
• International & Cross-Border Transactions: For clients residing outside the United States, these Terms and non-contractual disputes are governed by and construed in accordance with applicable international commercial laws and principles.
• Severability: If any provision of these Terms is deemed unlawful, invalid, or unenforceable by an arbitrator or court of competent jurisdiction, that specific provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain valid and enforceable in full effect.

18. Official Contact & Legal Notices

For legal inquiries, arbitration opt-outs, US privacy requests, or customer service notices, contact our headquarters: